Support

Answers to the questions we hear most. If yours isn't here, write to us.

Tell us which device you're using (for example iPhone 13 or Samsung Galaxy Tab A) and what happened.

Premium

How do I buy Premium?

On the start screen, tap Unlock everything, or tap any block with a padlock. A grown-up answers a quick times-table question, then the App Store or Google Play asks you to confirm. Premium is one purchase with no subscription, and it unlocks everything for good.

I bought Premium but it's locked on my new phone

Tap Unlock everything, then Restore purchase. Make sure the device is signed in to the same Apple Account or Google account that bought Premium, and that it's online for a moment.

The purchase says it's waiting for approval

If Ask to Buy (Apple) or purchase approvals (Google Family Link) are turned on, the purchase waits for the parent to approve it. Premium unlocks by itself the next time the game is open after it's approved.

I have a Premium code

In the game, tap Unlock everything, then Have a code? You can also redeem it in the store:

iPhone or iPad: open the App Store, tap your photo, then Redeem Gift Card or Code.
Android: open the Play Store, tap your photo, then Payments & subscriptions and Redeem code.

Then open Your World. If Premium isn't unlocked yet, tap Restore purchase.

How do I ask for a refund?

The store that took the payment handles refunds. For the App Store, go to reportaproblem.apple.com. For Google Play, open your Google Play order history and choose the purchase.

Your worlds

Where are my worlds saved?

On your device only. The game saves as you play, even if you leave in the middle of a build. Deleting the app deletes its worlds, so export any you want to keep first.

How do I back up a world or move it to another device?

Open the world list and choose Export on the world. On iPhone and iPad you can save the file to Files; on Android, save it or send it where you like. On the other device, use Import in the world list (importing is part of Premium).

Where did my pet go?

Open the Pets panel and choose Follow me: the pet catches up with you, however far away it is. Wait here keeps a pet in one place, and a pet with a pet house lives there.

Playing

Which devices does it run on?

iPhone and iPad with iOS 15 or later, and Android phones and tablets with Android 7.0 or later. It plays offline.

There's no sound on my iPhone

Game sound follows the ring/silent switch, as most games do. Turn off silent mode and check the volume.

The game feels slow on an older device

The game lowers its picture quality by itself to keep moving smoothly. Closing other apps and restarting the device also helps.

Is there chat or online play?

No. Your World is single player, with no chat, no accounts and no way for strangers to reach players. See our privacy policy.